It is possible to request a refund of Area C tickets in the following cases:
- paper tickets damaged and therefore unusable (until 29 October 2024);
- charges attributable to errors in the payment management system;
- charges to vehicles exempt from payment of the access fee;
- charges to vehicles with no access;
- charges resulting from material errors, attributable to the dedicated call center service, in the purchase and activation of payment documents requested by users by telephone communication of their data.