Institutional portal - Municipality of Milan

The service is aimed at:

• i directly concerned with a function of listening, orientation and possible accompaniment to services;
• i family for advice and support in managing problems related to addictions and for the involvement of the person concerned;
• i citizens sensitive to the problem who ask for information or make reports;
• The operators of public and private services and the volunteering network for information on the intervention system and advice on the situations. intercepted.

• Management of listening activities by professionally qualified personnel.
• The guarantee of confidentiality and anonymity.
• The possibility of recontacting those who turn to the service, subject to consent.
• Always updated information on the territorial offer and an orientation and accompaniment function in the network of services of the City of Milan.

• First welcome and listening.
• Advice and information on addictions.
• Psychosocial support.
• Relational support for family members.
• Motivational support.
• Information on practicable routes.
• Consultancy on regulatory aspects.
• Service orientation.