Institutional portal - Municipality of Milan

 
Information pursuant to art. 13 of Regulation (EU) 2016/679

With reference to the personal data provided by you to access the services offered by Milano Abitare - (hereinafter «Agency»), the following information is provided, pursuant to art. 13 of Regulation (EU) 2016/679 (hereinafter «Regulation»)

Data Controller and Data Protection Officer

The data controller is the Municipality of Milan, with registered office in Piazza della Scala 2 - 20121 Milan (hereinafter «Data Controller»). The «Agency» is co-managed by the «Owner» and by the ATI of which the Coop Company is the leader. Soc. Onlus Spazio Aperto Servizi which carries out the processing as data controller, on the basis of a specific agreement with the «Data Controller», pursuant to art. 28 of the «Regulation».

The Data Protection Officer of the Municipality of Milan can be reached at the following e-mail address: dpo@comune.milano.it 

Purpose and legal basis of the processing

The data provided are processed for institutional purposes for the purposes for which they are collected and specifically for all preliminary activities connected to registration for the services offered by the «Agency», as well as for any further obligations required by law.
In particular, the data are provided to the "Data Controller" for the following purposes:

• allow interested parties to sign up for the requested services;
• mediate in relations with the owners of the accommodation interested in the project;
• facilitate the possible signing of the rental contract (which remains the responsibility of the contracting parties);
• investigation management and disbursement of contributions;
• information, orientation, assistance and real estate brokerage activities for all those interested in affordable rent; 
• information, orientation, support on incentives, concessions and support measures envisaged for rent at an agreed or regulated rent, and for the maintenance of rented accommodation for specific categories of tenants, made available by the Municipality of Milan and/or from other bodies; 
• information and support in calculating the agreed fee amount;
• information, facilitation, support for the possible signing of a rental contract; 
• information, intermediation and support in the procedure for obtaining certification of the agreed fee by the signatories of the Local Agreement for the city of Milan.

For these purposes, the processing is carried out on the basis of your request to register for the «Agency» services and legal obligations deriving from this registration and the specific services, pursuant to art. 6, par. 1, letter. b) and c) of the «Regulation».

Furthermore, upon expression of your consent and until its revocation, the following will also be sent to the e-mail address indicated in the registration request communicated to the «Agency»:

• communications relating to the activities promoted by Milano Abitare;
• newsletters.

Communications will also take place via WhatsApp messaging and a WhatsApp broadcast channel to the telephone contact indicated by you.

 
You have the right to withdraw your consent for this purpose at any time. The revocation of consent does not affect the lawfulness of the processing based on consent before the revocation.

Types of data processed

Depending on the services requested from the «Agency», you may be asked for the following personal data:

• Personal data 
• Email 
• Phone Number
• Goods or Property
• Financial and income situation/ISEE
• Housing situation/eviction
• Default situation
• Socioeconomic situation
• Information on the work carried out
• Health data: disability
• Data relating to any takeover by social services and local services

Mode of treatment

The processing takes place in compliance with fundamental rights and freedoms and is based on the principles of correctness, lawfulness, transparency and protection of confidentiality. The processing will be carried out in an automated and/or manual manner, in compliance with the provisions of Article 32 of the «Regulation» and the national legislation in force regarding security measures, by specifically authorized subjects and in compliance with the provisions of the Article 29 of the aforementioned «Regulation». Therefore, the personal data acquired are processed by the "Owner" and his authorized persons through the acquisition of documents in electronic and paper form, as well as through computerized archiving procedures, in order to guarantee their security and confidentiality consistently with the operations indicated in the art. . 4, point 2, of EU Regulation 2016/679.

Nature of treatment

The provision of data is voluntary. Failure to provide it will make it impossible to register for the service and consequently access the contributions provided by Milano Abitare.

Communication and dissemination

The data provided will be processed not only by the «Owner», but also by the co-managers of the «Agency», Soc. Coop. Onlus Spazio Aperto Servizi and Onlus Libellula Soc. Coop..

The data will also be communicated to the following subjects as part of the service activity and for the purposes already explained previously: 

• to owners or tenants interested in the same service, in order to facilitate the matching of demand with supply and the possible subsequent signing of the contract;
• the data may be communicated to the Ministry of Finance, the Guardia di Finanza and other public bodies for checks and investigations regarding the truthfulness of the data declared;
• to the signatories of the Municipality of Milan Local Agreement, i.e. territorial trade union associations of tenants and building ownership associations;

Furthermore, the data will be communicated to the Authorities of the PON METRO 2014-2020, in particular to the Agency for Territorial Cohesion as Program Management Authority, for the fulfillment of legal obligations (EU Regulation no. 1303/2013 and EU Regulation no. 1304/2013), to which the Data Controller is subject.

 
Categories of data recipients

The processing is carried out by authorized persons committed to confidentiality and responsible for the related activities in relation to the purposes pursued. Data processing is also carried out by: Amapola - Projects for the safety of people and communities - Social Enterprise, which carries out monitoring activities and Lama Soc. Coop. – Social enterprise, which manages communication activities that assume the function of Data Controllers pursuant to art. 28 of EU Regulation 2016/679. 

Retention period

The data will be processed consistently with the purpose for which they were provided and/or collected and in any case for the period strictly necessary to pursue the purposes referred to in the art. 2.
They will then be kept for a period of time corresponding to the duration of the rental contract and any consequent obligations.
 
Data transfer to third countries 

The data provided will not be transferred either to member states of the European Union or to third countries not belonging to the European Union, with the exception of data provided for communications via WhatsApp, which are processed according to the conditions of use of WhatsApp itself and may be transferred outside the EU.
 
Rights of the interested party and forms of protection

Interested parties can exercise the rights provided for by the art. 15 and following of EU Regulation 2016/679 and in particular the right to access one's personal data, to request rectification or limitation, updating if incomplete or incorrect and cancellation if the conditions exist as well as to oppose the processing by contacting the request should be addressed to:

• Municipality of Milan as Owner, via Larga 12, 20121 Milan – Housing Directorate – Housing Policies Area and support for housing fragility at the following address
  Email: CASA.PoliticheAffitto@comune.milano.it

or

• Responsible for the protection of personal data of the Municipality of Milan (Data Protection Officer - “DPO”) dpo@comune.milano.it 

 
Right of complaint

Finally, we inform you that interested parties, if they believe that the processing of personal data relating to them occurs in violation of the provisions of EU Regulation 2016/679 (art. 77) have the right to lodge a complaint to the Guarantor, or to take action in the appropriate judicial offices (art. 79 of the Regulation).