Institutional portal - Municipality of Milan

For information and assistance on Municipality services

 02.02.02 Telephone contact center

We respond from Monday to Saturday from 8am to 18pm, excluding Sundays and holidays, in Italian and English.
We recommend that you call from Wednesday to Friday if the request is not urgent, on these days telephone traffic is normally lower.

On your mobile phone, consult the most requested and updated information on Municipality services.

02 02 02 WhatsApp Virtual Assistant

Active 24 hours a day

Consult the most requested information and services such as registry services (identity card, registry certificates, residence) or taxes (Tari, Imu), mobility (parking passes, fines, disabled people, areas C and B; contributions for vehicles) and more .

Access the service from:

• Smartphone with WhatsApp. Start a chat: first save the number 020202 in your contacts, then send a message to 020202 by writing the word "Hello"
• Computer with WhatsAppWeb. To start a chat: first save the number 020202 among your contacts in your smartphone address book. Then access WhatsAppWeb from this address https://web.whatsapp.com, follow the procedure to connect your smartphone. Once connected, start a chat by sending a message to 020202 writing the word "Hello"

To request emergency assistance (e.g. road accidents, assistance, reports)

02.02.08 Local Police Operations Centre

active 24 hours on 24

Request assistance for road accidents or information on towed vehicles, fines or elderly scams in the Municipality of Milan. Find out more about this link