Institutional portal - Municipality of Milan

Verification of sound levels
Following the presentation of the reporting form, filled in appropriately, the Energy and Climate Area will send a specific communication to initiate proceedings for alleged noise pollution to the disturbing party. A copy of the reporting form will be attached to this communication, which requests that the checks required by the noise legislation be carried out, as these checks must be carried out by the technician appointed by the disturbing person inside the apartment of the person who filed the complaint.

The Physical Agents Unit cannot take charge of the following cases:

• noises caused by common systems of your condominium (lift, condominium boiler, autoclave, condominium air conditioning/air conditioning systems, etc.);
• noises caused by the operation of systems and/or equipment used in private homes;
• cases in which the disturbance comes from nearby funds/properties, not affected by productive, commercial or professional activities (e.g. neighbor playing the drums, singing and/or listening to loud music or dog barking).

In such cases the issue must be dealt with in the condominium regulation and subsequently, if not resolved, amicably or legally. The Local Police may possibly be contacted for relevant actions regarding Public Order.

The following do not fall within the competence of the Environment and Energy Area:

• construction work carried out within the individual real estate units of a condominium
• activation of construction or road sites for the urgent restoration of the provision of public services (traffic, telephone lines, electricity, sewerage, drinking water, gas, etc.)
• operations carried out to deal with or avoid the occurrence of dangerous situations or states of necessity
• electoral advertising.

Exceptions to noise limits for temporary activities
Some temporary activities may require permission to derogate from the noise limits.

When it is not necessary to request authorization in derogation
You do not need to apply for:

• political and trade union rallies
• public commemorative events
• religious processions of any denomination
• which involve the use of amplification equipment for a period of less than 4 hours and which take place in the time slot from 8:00 to 20:00.

Physical agents unit
You are invited to communicate with the office via email dta.agentifisici@comune.milano.it o PEC Agentfisici@pec.comune.milano.it, leaving a telephone number for possible contact by the office.

If it is not possible to contact the office in the manner indicated above, for information and clarifications on the administrative procedures under the jurisdiction of the Unit and on the related office procedures, we invite you to contact the telephone number 02 884.67751 on Mondays and Wednesdays from 10:00 to 12:00.