Institutional portal - Municipality of Milan

Thirty volunteers and sixteen machines available for forty deliveries per day. Requests will go through the switchboard 02.02.02

Milan, 11 April 2020 – From a collaboration with Kia Motors, Young Digitals, Supermercato24, CSV Milano, the online home shopping service dedicated to the most vulnerable people reported by the Municipality of Milan was born.
Kia Motors has made a fleet of 16 Niro and XCeed cars available, entrusting them to the operators of CSV Milano, the Volunteer Service Center - Metropolitan City of Milan which collaborates with local associations that operate in deliveries thanks to their volunteers. The Fondazione Progetto Arca Onlus, the Uildm section of Milan and the network of associations that support the AiutArci project in Milan have already signed up to the proposal, with Arci Milan as the leader.
The requests arrive at the Milan Help switchboard, the service activated by the Municipality to support the over 65s and the most fragile people at risk in the event of Coronavirus infection. By calling the contact center 02.02.02 you will be able to obtain a link from which to access the dedicated service offered on the Supermercato24 platform. Users will be able to do their shopping online and will then be called back by a volunteer who will assist them in finalizing the order. Once the operation is completed, the volunteer shoppers will proceed to do the shopping and deliver it to your home.

“This is – comments the councilor for social and housing policies Gabriele Rabaiotti – a further piece that adds to the Milano Help machine and to the effort that the whole city is making. An effort aimed, on the one hand, at resisting by implementing all possible actions to stop the contagion and, on the other, at taking care of those in need. Fundamental, especially at a time like this, is the collaboration between the institutions, the private companies that have come forward to lend a hand and the volunteers who have offered to help those most in difficulty. Our thanks to them once again."

“Once again the multifaceted world of Volunteering has demonstrated its ability to respond with courage and responsibility to the challenges of our territories. Let's see together, ready to give 100%, side by side, the large social realities, capable of a notable volume of solidarity, as much as the small associations rooted in the neighborhoods, up to the informal volunteering who knows the name, surname and face of all the fragilities of your condominium – declares Ivan Nissoli, president of CSV Milano -. If we then insert this gem of civic commitment, as for the #ITALIAKIAMA project, into a team game with other worlds, perhaps closer, such as those of the Public Administration, or more distant, such as that of the large profit brands, making them all sit down , equal, at the same table... here is the possibility of reaping unprecedented fruits of collaboration and care for the Common Good. A model to be replicated every day of the year!”.

The new system implemented, which starts in the Municipality of Milan with the aim of being extended to other Italian cities, is designed to prevent those who are left without cash from having to go out to withdraw money and from being able to pay with a credit card, taking advantage, if without digital skills or assistance in finding their way online. Furthermore, children will be able to go shopping for their elderly parents without leaving their home or putting them in danger by visiting them. The free delivery service will be active from Monday to Saturday, with a delivery capacity of 40 items per day, thanks to the commitment of around 30 volunteers active on shifts.