Institutional portal - Municipality of Milan

The different communication channels are activated selectively based on the type and level of criticality. For those who register by filling out the online form, the system chooses the recipients also in light of the addresses of interest reported.

Pre-recorded phone calls
The system automatically contacts all telephone numbers (landlines and mobiles) registered in the alert system and landlines found in public directories that fall within the floodable areas, even if not registered in the alert system.

Calls start in case of:

• code orange or red alert;
• reaching the alert threshold for Lambro and Seveso;
• reaching the alarm threshold for Lambro and Seveso;
• return to normality for Lambro and Seveso.

sms
They are sent to citizens who have registered on the system and indicated addresses falling within the flood-prone areas of the Municipality of Milan. Text messages are sent in case of:

• code red alert;
• reaching the alarm threshold for Lambro and Seveso;
• return to normality for Lambro and Seveso after reaching the alarm threshold.

E-mail
They are sent to all those registered in the alert system in the event of:

• alert code yellow, orange or red;
• reaching the alert threshold for Lambro and Seveso;
• reaching the alarm threshold for Lambro and Seveso;
• return to normality for Lambro and Seveso.

App
Each user receives all the information on Civil Protection alerts in real time and can listen to the recorded messages.

The system uses multiple means of communication to disseminate alert messages widely and reach a large number of citizens in the shortest possible time. Since it involves the simultaneous activation of the chosen communication channels, it is possible to receive multiple messages for a single event.

Here are all the details.

1. For all landlines present in the public directories of citizens residing in the areas at risk of flooding in Lambro and Seveso there is a automatic call activation without the need for any registration to the alert system. Whoever answers the call listens to a pre-recorded voice message that informs them about the situation and provides instructions on what to do.

2. For all mobile phones and landlines not falling in risk areas or not included in the lists Registration for the alert system is required through a online form where it is possible to register multiple numbers, emails and addresses of interest in Milan.

3. Civil Protection App Milan alert system
For smartphones you can download the app Warning system and receive news and updates in real time. The download and all services are free.

4. Internet and social media
In critical situations, information and updates are also published on the institutional website and on the social channels of the Municipality of Milan.