Institutional portal - Municipality of Milan

Biennial review
Every two years MM invites families to fill in the forms prepared with the data of all the members of the household: age, possible disability, income and financial situation. Failure to complete, in whole or in part, the form for updating the User Register will result in the higher rent being attributed to the tenant.

False declarations, however, lead to the loss of the requirements for the assignment, as well as constituting a criminal offence.

Changes and revision of the fee
In the event of changes affecting income, assets or the composition of the family status, the assignees must inform the manager promptly. They will thus be able to request a revision of the fee based on the new condition, without waiting for the periodic renewal of the User Register.

What changes to report?

• Changes in income or assets
  • in the event of a change in the income or assets of the family unit, the assignee must promptly notify, in writing, the territorial headquarters of the MM manager competent for the territory, so that the same can proceed with any update of the fee
  • at the end of the investigation the manager will inform the tenant of the related outcome and any adjustment to the rent
  • if the change in the financial situation is not communicated, the amount of the fee remains unchanged until the next verification by the User Registry  
• Changes in family status
  • in the event that the family status changes - for example due to the birth of a child, transfer of a member of the household elsewhere or death, inclusion of new members in the household (expansion of the family unit) - it is necessary to promptly communicate this in writing , to the territorial headquarters of the MM manager responsible for the territory
  • the manager will communicate to the tenant the outcome of the procedure, as well as any adjustment of the rent, in the event that the above changes have led to a change in the equivalent economic situation indicator (Isee)

Changes in the family unit and change of accommodation
In the event that changes in the family's registry make it necessary to assign a different apartment, suited to the new needs, the tenant will be able to participate in public tenders for the change of accommodation or submit an application directly to the territorial headquarters of the MM manager responsible for territory.

The tenant is required to regularly pay the rent and incidental expenses every month. The billing frequency is bimonthly.

To this end, MM delivers the pre-compiled MAV slips in advance for the payment of the next two months.

The amount indicated on the accommodation MAV slip includes:

• the rent for the apartment;
• expenses for ancillary services where applicable (for example central heating, cleaning of common areas, lift, concierge service, etc.);
• any other charges (e.g. ISTAT adjustment, stamp duty, postage costs).

If the tenant is also assigned a garage or parking space, he receives a similar payment slip separately for the payment of the relevant rent.

Deadlines
The tenant is required to regularly pay the rent and incidental expenses every month. The billing frequency is bimonthly. To this end, MM delivers the pre-compiled MAV slips in advance for the payment of the next two months.

The MAV slips sent to your home by MM are the only documents allowed for payment. They can be paid, in compliance with the deadlines indicated on them, at your bank branch.

Failure to pay the fee
In the event that a tenant does not pay the rent and services of the assigned accommodation, the manager notifies the tenant of the default and invites him to pay the debt within the assigned deadline, generally 30 days. If this does not happen, the tenant will have to pay, in addition to the sum due, legal costs and legal interest.

Failure to pay makes you lose the requirements for staying in the accommodation and gives rise to a state of illegality which entails, in addition to the recovery of the sums owed, also the forced release of the accommodation.

Payment of arrears in installments
In the event of arrears, it is possible to request an installment payment of the accrued debt from the managing body.
The latter will evaluate the request based on the situation of the delinquent group and, in the event of a positive outcome, will define the relevant repayment plan with the tenant, for a variable number of installments based on the amount of the debt, in compliance with the regulations in force.

The deadlines for submitting the expression of interest for the extraordinary installment of the debt for rents and charges in housing owned by the Municipality of Milan have been reopened and some changes have been introduced which favor access to extraordinary repayment plans.

To consult the notice click here.

Those who reside in houses owned by the Municipality of Milan can request a change of accommodation for:

• personal needs
• emergency reasons.

Change of accommodation for emergency reasons
A change of accommodation for emergency reasons can be requested:

• when in the family unit there are one or more members affected by disabilities or disabling diseases, which lead to a serious handicap or a percentage of disability equal to or greater than 66% certified in accordance with current legislation, not compatible with the characteristics of the assigned accommodation
• when families are in a situation of severe overcrowding
• when the real estate units are in an unhygienic condition (e.g. presence of mold due to humidity, water infiltration, etc. attested by an unhygienic certification issued by the competent ATS)
• for consensual changes between tenants, not conflicting with an efficient use of ERP assets (for example, a change that involves the transfer of a family of 2 people to a 3 - 4 room accommodation will not be granted) or with the provisions of the law.

Change of accommodation arranged by the owner or managing body
In some cases the change of accommodation can be arranged directly by the property or by the managing body. For example:

• for extraordinary maintenance interventions, conservative restoration and building renovation which does not allow the assignees to remain in the units being renovated at the same time. In these cases, any cost of transferring the assignee to suitable accommodation is borne by the property/manager
• when the transfer of the assignee responds to the needs of rationalization and cost-effectiveness of the management of the residential property.

The Municipal Administration has provided a targeted contribution for tenants, which will be intended to contribute to the expenses of those who decide to replace their household appliances and furnishings (e.g. refrigerators, washing machines, dishwashers, lighting materials, boilers, hobs and necessary services upon installation).

To check the conditions for accessing the contribution and how to submit the request, consult the notice attached link

Il Regional Solidarity Contribution, is a temporary measure, aimed at guaranteeing the sustainability of the social rental of families assigned to public housing services, in conditions of proven economic difficulty.

To access the contribution you must submit the application in the manner indicated in the link at the bottom of this page.

While extraordinary maintenance is the responsibility of the Municipality and is the subject of planning, ordinary maintenance interventions are clearly divided between tenants and the Municipality.

Interventions by the tenant

• replacement and repair of sanitary ware
• repair of fixtures, doors, windows and shutters
• repair or replacement of locks, handles and hinges
• repairing floors, damaged coverings and painting walls
• maintenance and possible repairs of the independent heating system
• verify cleanliness and control of the boiler before the start of the winter season
• repairing and painting radiators
• small maintenance and replacements due to wear
• repair of roller shutters and belts
• replacement and repair of electrical equipment: switches, diverters, TV system
• deblattization, rodent control and disinfection.

Furthermore, the tenants are responsible for maintenance of the common areas due to misuse, vandalism or lack of care on the part of the assignees.

Interventions paid by the Municipality

1. Accommodation
   • within the accommodation, the Municipality is responsible for repairs involving pipes and underground systems (i.e. placed inside the walls and part of the general system of the building), provided that the damage does not derive from improper use by the tenant.
2. Common parts
   • repair and replacement of locks and door closers, with possible replacement of keys
   • repair of equipment, movable furnishing parts and completion of the common parts of the building (signposts, postal boxes, etc.)
   • concealed system repairs in the common areas, provided that the fault does not result from improper use by the tenants
   • facade renovation
   • roofs
   • gutters
   • downpipes
   • elevator adaptation interventions
   • intercoms
   • replacement and repair of door - entrance gate
   • common part of the heating system.

For requests and appointments relating to interventions paid by the Municipality, consult the sheet Social housing:  tenant services.

The tenants of a property have the possibility of resorting to autonomous management (self-management) of some condominium services which are currently guaranteed by the MM manager.

Self-management can involve:

• cleaning of common areas
• maintenance of the greenery of the common areas
• small maintenance of common areas.

How do you achieve self-management?
In order to request self-management, certain conditions must be met:

• arrears NOT exceeding 15% of the total of the complex
• illegal activity of less than 10% of the total residents

In the presence of these requirements, the self-management of the property must be requested to MM by at least 60% of the residents holding a regular rental contract. Once granted, self-management has binding effect on all assignees.

How does self-management work?
Among the tenants, every year, it will be necessary to elect:

• a Representative
• a Management Committee of at least 3 people.

These figures will have the task of choosing the companies responsible for the self-managed services, monitoring their operations, verifying the resulting expenses for all tenants.